Shipping policy

Shipping Policy:

Welcome to Luxe & Lather Apothecary! Our Shipping Policy outlines the details regarding the shipping and delivery of your orders placed on our website. By making a purchase from us, you agree to comply with the terms outlined in this policy.

  1. Order Processing:

    • Orders are typically processed and shipped within 2-3 business days of order placement, excluding weekends and holidays.
    • We make every effort to fulfill orders promptly, but processing times may vary depending on product availability and order volume.

  2. Shipping Methods and Rates:

    • We offer various shipping options at checkout, including standard shipping, expedited shipping, and flat rate shipping for select products
    • Shipping rates are calculated based on the shipping destination, selected shipping method, and order weight and size.

  3. Delivery Timeframes:

    • Delivery times vary depending on the shipping method selected and the destination address.
    • Estimated delivery timeframes are provided at checkout for each shipping option, but please note that these are estimates and not guarantees.
    • We are not responsible for delays caused by shipping carriers or factors beyond our control.

  4. Shipping Restrictions:

    • We currently ship to addresses within the United States. Please ensure that the shipping address provided is accurate and complete to avoid delivery delays or errors.
    • We do not ship to P.O. boxes or APO/FPO addresses.

  5. Order Tracking:

    • Once your order has shipped, you will receive a shipping confirmation email with tracking information.
    • You can track the status of your order by entering the provided tracking number on the shipping carrier's website.

  6. Shipping Damage:

    • We take great care in packaging our products to ensure they arrive in excellent condition. However, in the rare event that your order arrives damaged during shipping, please contact us within 14 days of receipt.
    • Please provide photos of the damaged items and packaging so that we can file a claim with the shipping carrier and arrange for a replacement or refund.

  7. International Shipping:

    • For international orders, please note that customs duties, taxes, and import fees may apply upon delivery. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges.
    • Customs policies vary by country, so please check with your local customs office for more information on applicable fees and regulations.

If you have any questions or concerns about our Shipping Policy, please contact us at luxeandlathera@gmail.com

Thank you for choosing Luxe & Lather Apothecary. We strive to provide you with exceptional products and service, and we appreciate your business.